Why can't I sell all my loans?
There are some situations in which you’re unable to use the loan sale process: If one of your borrowers is ...
View ArticleWhich loans are eligible to be sold?
Loans can only be sold to another lender if there are funds available in the queue. All lenders are automatica...
View ArticleWhere can I find my annual income statement?
To download your annual income statement for the last UK tax year, sign in to your Zopa account and select Sta...
View ArticleHow do I change the bank account I'm withdrawing money to?
To change the bank account you withdraw money to sign into your lending account and select Withdraw money on t...
View ArticleHow do I transfer money out?
Log in to My Zopa. Your Lending Summary will be the default view. From here you can click on your holding acco...
View ArticleHow do I access my money by selling loans?
If you need access to money that you have lent to borrowers before they are due to pay it back, Zopa has a too...
View ArticleI have invested money in Zopa Access. What should I expect if I try to...
Zopa Access has a 0% fee associated with selling your loans. You are able to sell the loans as long as they ar...
View ArticleWhat will happen to loans which I bought pre-March 2016?
As we retire the old lending products, your monthly repayments will cycle into the new Zopa Classic product. ...
View ArticleHow long does it take for me to receive the interest? When do I get my money...
Throughout the month you will receive repayments from each of your borrowers comprising your initial investmen...
View ArticleCan I choose to turn re-lending on/off for each product separately?
If you have re-lending turned on you can recycle your money within each product separately. You can also choos...
View ArticleHow can I move money between products?
If you wish to move your loans out of Zopa Classic or Zopa Plus, you can choose to either sell your loans for ...
View ArticleHow can I access my money from the new lender products?
Similar to the current lender products, if you wish to access your money then you’ll need to sell your loans t...
View ArticleI want to move my existing loans into a different product - how do I do this?
If you wish to move your existing loans into one of the other new products, you can visit the Manage Lending p...
View ArticleI don’t want my repayments from my previous lending to go to Zopa Classic....
If you don’t want your repayments to go to Zopa Classic, then you can change the destination of your repayment...
View ArticleHow does the Zopa Classic rate compare to the previous lending products at Zopa?
Before March 2016, Zopa offered a 3.8% rate for 1, 2 and 3 year loans and a 5.0% rate for 4 and 5 year loans. ...
View ArticleI was already a Zopa lender before March 2016, what has happened to the loans...
If you were already an active lender in our platform before the launch of the new products then the rates will...
View ArticleWhat happens in the event of a borrower's death?
In the event of the death of a borrower the loan contract still stands. Once Zopa are informed and sent a cert...
View ArticleWhat happens in the event of my death?
In the event of the death of a lender the loan contracts still stand but the benefit passes first to the estat...
View ArticleWhat guidance is there from HMRC on declaring Zopa earnings?
We received the following advice from an HMRC officer: This guidance is intended to clarify matters and not t...
View ArticleIf a borrower is late paying, what do I need to do?
Absolutely nothing. We will chase up any missed payments on your behalf and will provide updates via comments ...
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